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‘And God said, ‘Let there be light’ and there was light, but the Electricity Board said He would have to wait until Thursday to be connected.’ Spike Milligan.

I might have thought that quote funny once.  Unfortunately my sense of humour on the issue of power and light has take a bit of a knock lately.  I have now joined the ranks of those who have no difficulty whatsoever in believing that if God really had had to rely on the ‘Electricity Board’ for a connection we might all still be sitting in the dark even now . . .

Do I sound a little frustrated?  Well, I am.  Just a tad.  For the last couple of weeks I have been getting reminders from the power company that my current ‘plan’ will expire at the beginning of March and that if I don’t renew it immediately there are bound to be dire consequences.  (Those weren’t their exact words of course but that was the gist—price hikes, loss of bonuses, etc etc . . .)

Well alright then.  I’d best get that renewed poste-haste hadn’t I?  No worries, this should only take a second . . .

So I followed the link to the appropriate website, logged in, found the ‘Renew Your Plan’ button, pressed Enter and waited . . . and waited . . . and waited . . .

Okay.  So maybe the website needed a minute.  (I admit I can be a little impatient with these things.)  That’s okay, I have other things I can be going on with.  I left the little round thingy that indicates that the website was processing my request running and went and attended to something of much more immediate importance . . .

After finishing my cup of tea I came back to the site to find absolutely no progress had been made.  The little wheel continued to spin around . . . and around . . . and around . . .

After a further 10 minutes of waiting I decided I definitely had better things to do.  The website was obviously having issues.  I’d try again tomorrow.

And I did.  And the next day . . .  and the day after that . . .

Sigh.

I’ve tried to renew my electricity plan every day for the past week now with the same result (I know I know, the definition of madness . . . ) but I really, really, really didn’t want to phone them.  There had to be another way.  So I searched the site for a ‘Contact Us’ button.  Lo and Beholdthere was a box that said they’d call me (free of charge!) if I had a problem.  Just ‘Click Here’.  Click.

My phone rang almost immediately.  Woo Hoo!!

‘Thank you for calling,’ (said the cheery (and obviously pre-recorded) voice)  ‘ . . . we are taking a lot of calls at the moment but if you are happy to wait . . .  (long pause)  . . . 45 minutes . . .  we’ll get to your call as soon as we can.  If not, please call us back.’

I knew there was a reason I really, really, really didn’t want to phone.  Like I was going to wait on hold for 45 minutes . . .

One final desperate search online eventually found me a ‘Lodge an Enquiry’ section.  What did I have to lose (except perhaps my sanity)—’So. . . .’ I wrote politely, “is there something wrong with your website?  Because I have been following all the prompts for over a week now to renew my existing plan and I really don’t seem to be having much luck . . . “

I received an immediate (and very polite) response‘Thank you for your enquiry.  Your message is important to us.  We will get back to you within 2-3 working days.’

Sigh. (Again.)

Of course, three days later I still haven’t heard anything back from them so this post must now serve as fair warning that next time I write to all you lovely people I may well have reverted to chipping away on a stone tablet by candlelight.

But wait! look!  There’s an email just come in from the power company.  Maybe this will sort it all out . . .

‘Hello Sally.  This is just a friendly reminder . . . ‘

 
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Posted by on March 2, 2018 in Uncategorized

 

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